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Korea Telecom Connects With Oracle for New 5G Business Services

Thu, 2019-02-14 07:00
Press Release
Korea Telecom Connects With Oracle for New 5G Business Services Oracle Communications to Power Network-As-a-Service for 5G Early Adopter

Redwood Shores Calif—Feb 14, 2019

Korea Telecom has selected Oracle Communications for the 5G Policy Control Function (PCF) in the buildout of its 5G network and to enable new Network as a Service (NaaS) offerings for businesses. An early adopter of 5G, Korea Telecom is known for innovation and selected Oracle for its overall 5G readiness, product maturity and competitive strengths, including its agile and feature-rich 5G PCF solution.

“Building on our longstanding relationship with Oracle Communications, we are pleased to continue working together as we take advantage of all that 5G has to offer,” said Gwangwook Lee, VP Core Network Strategy & Planning Department., Korea Telecom. “In trials, the Oracle 5G PCF solution performed beyond expectations and met our discerning metrics for driving the success of our upcoming 5G deployment. After six years of successful partnership with Oracle in the 4G realm, we look forward to continuing the partnership with Oracle in the 5G domain and as we move to deliver new, innovative offerings to our customers.”

The 5G PCF is the policy management function of the 5G Control Plane, and one of the 5G Core Network elements delivering Quality of Service and other network policies to communications service providers’ (CSPs) networks. Leveraging Oracle’s 5G Core Network, Korea Telecom will be able to continue its network transformation toward 5G, and will unlock new doors for differentiated and personalized customer offerings, supporting incremental 5G network monetization with improved service agility, increased bandwidth and more customized services.

With the introduction of 5G, CSPs like Korea Telecom are able to launch and evolve custom-fit network slices faster than ever. Network slicing is a highly dynamic process that provides CSPs with the opportunity to tailor connectivity services to the precise requirements of any given application; user, device or context, by logically isolating virtualized network resources. This capability will enable CSPs to launch NaaS solutions tailored to the specific needs of their enterprise customers that can range from AR and VR to Connected Cars, Smart Factories, and Smart Cities.

“By delivering a solution that addresses 5G policy requirements and underpins Korea Telecom’s leading 5G transformation,” said Andy Hicks, Principal Analyst at GlobalData, “Oracle is staking a claim to leadership in the 5G core.”

“As we extend our partnership with visionary, Korea Telecom beyond our collective 4G success, Oracle is unlocking doors to new innovations in this next generation of connectivity spanning from enterprise applications to smart ecosystems,” said Doug Suriano, senior vice president and general manager, Oracle Communications.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Oracle Accelerates Adoption of Enterprise Blockchain Worldwide

Tue, 2019-02-12 07:05
Press Release
Oracle Accelerates Adoption of Enterprise Blockchain Worldwide Blockchain platform delivers new capabilities that accelerate business benefits

Redwood Shores, Calif.—Feb 12, 2019

Businesses around the world have already reaped the benefits of blockchain applications built on Oracle Blockchain Platform. Companies using Oracle’s business-ready blockchain have been able to move from experimentation to production by creating new blockchain applications from scratch or adding blockchain functionality to an existing solution. To support its customers, Oracle has added new features to the platform that help users speed up the development, integration, and deployment of new blockchain applications.

While blockchain can greatly streamline many existing processes surrounding supply chain, identity, cross-border payments, and fraud detection, businesses have struggled to implement blockchain networks within their existing ecosystems. Oracle Blockchain Platform addresses this challenge by streamlining the process of building and integrating blockchain applications across diverse business networks and connecting them into the relevant business processes within these ecosystems.

“Oracle’s continued leadership and investment in enterprise blockchain technology ensures that the platform has all of the critical capabilities organizations need to build blockchain applications to handle their most important business transactions,” said Frank Xiong, group vice president, Blockchain Product Development, Oracle. “The number of customers already running blockchain applications based on Oracle’s blockchain platform is testament to the strength of the technology and the value it brings to a broad range of industries.”

Worldwide Customers with Blockchain Apps in Use

Using blockchain applications, Oracle customers are establishing new ways to increase trust in diverse ecosystems and increasing the speed, security and efficiency of a wide range of business processes. Oracle’s rapidly growing list of global customers with production deployments on its enterprise-grade blockchain platform include:

  • China Distance Education Holdings Limited (CDEL) uses blockchain to share educational records and professional certifications across many educational institutions to help employers and recruiters verify the educational credentials claimed by individuals.
  • Circulor uses blockchain to track conflict minerals from their origin at the mines to processing and use in electronic components to ensure ethical sourcing of raw materials.
  • SERES uses blockchain to bring greater trust and efficiency to electronic invoicing in franchise networks, which share ordering and fulfillment data between franchisors and franchisees.
  • Additionally, Arab Jordan Investment Bank, CargoSmart, Certified Origins, HealthSync, ICS Financial Systems, NeuroSoft, Nigeria Customs, OriginTrail, SDK.Finance, and TradeFin have built or integrated production-ready blockchain applications on Oracle Blockchain Platform.
 

“Oracle’s blockchain solution delivers enterprise performance, security and scalability right out-of-the-box,” said Doug Johnson-Poensgen, CEO and founder of Circulor. “We started with the Oracle Blockchain Platform four months ago and were able to go from zero to a production system spanning multiple organizations involved in ethical sourcing of minerals within a matter of months. Another key advantage is that we were able to integrate Oracle’s blockchain platform into a hybrid blockchain network spanning multiple clouds and easily integrate with our existing systems and applications.”

“Blockchain improves the trust relationship between franchisor and the franchises by including best practices and decentralized access to the transactions.  Normally, merchandise acceptance processes are manual and require an operator entering the data into the system. But, for example when a franchise has economic problems, it can repudiate that delivery, saying that it never received the merchandise. They can manipulate the database and, on the other hand, also the franchisor can manipulate it,” said José María Mínguez Gutiérrez, Transactional Services Manager of SERES. “With blockchain and its immutability and traceability of information, all these problems disappear and all parties can trust the data and the transactions.”

Enhances Security, Developer Productivity and DevOps Capabilities

With this latest release, Oracle has added unique developer-oriented productivity enhancements and consortium-oriented identity management features, which are critical to diverse organizations conducting business transactions via a blockchain network. New DevOps capabilities make the platform easier to integrate with existing business and IT systems. Additionally, as blockchain becomes an important data store in the enterprise, the platform enables Oracle Autonomous Data Warehouse customers to transparently capture blockchain transaction history and current state data for analytics and to integrate it with other data sources. New features include:

  • Enhanced world state database to support standard SQL-based ledger queries reducing the complexity of developing chaincode using readily available programming skills, ensure smart contracts can safely rely on the query results, which are verified at transaction commit, and significantly boost performance of rich data queries.
  • Rich history database shadows transaction history into a relational database schema in the Autonomous Data Warehouse or other Oracle databases, which transparently enables analytics integration for interactive dashboards and reports.
  • Enhanced REST APIs for event subscription, blockchain administration/configuration, and monitoring of network health, transaction rates, and other statistics, which simplify integration with existing enterprise IT tools.
  • Identity federation further extends authentication capabilities to work with external identity providers to facilitate consortium blockchains with many diverse participants using their existing identity management systems.
  • Third-party certificate support for registering client organizations on the blockchain network to enable them to use existing certificates issued by trusted third parties.
  • Hyperledger Fabric 1.3 support, which adds many new features based on the evolving open source version, including chaincode development in Java, further leveraging existing enterprise skills, and support for private transactions among a subset of members, preserving privacy and business confidentiality. This demonstrates Oracle’s commitment to stay current with the Hyperledger community by leveraging new releases and contributing to the open source community.
  About Oracle Blockchain

Only Oracle provides a comprehensive blockchain offering, including business-ready Oracle Blockchain Applications Cloud and Oracle Blockchain Platform for developers who need to build or integrate their applications. Oracle’s blockchain applications are built with Oracle Blockchain Platform and seamlessly connect with Oracle Supply Chain Management (SCM) Cloud, Oracle Enterprise Resource Planning (ERP) Cloud and other Oracle Cloud Applications. Oracle Blockchain Platform is production ready with enterprise-grade capabilities, easy to adopt, and quick to develop upon, accelerating customer’s blockchain journeys and saving their costs.

Contact Info
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Nicole Maloney

  • +1.650.506.0806

Oracle Blockchain Helps Czech Financial Firm, SDK.finance, Transform Payment Industry

Tue, 2019-02-12 07:00
Press Release
Oracle Blockchain Helps Czech Financial Firm, SDK.finance, Transform Payment Industry Oracle Blockchain Platform streamlines cross-border payments and cuts fees

Redwood Shores, Calif.—Feb 12, 2019

SDK.finance is using Oracle Blockchain Platform to help the company transform the rapidly evolving payments industry. By integrating Oracle Blockchain Platform into its core payment platform for banks and financial institutions, SDK.finance provides a secure payment system that removes the need for intermediaries, such as correspondent banks and clearing houses. This helps facilitate faster, more cost effective and secure payments, and as a result, can improve the overall customer experience.

Pavlo Sidelov, Chief Technical Officer, SDK.finance said, “Despite the considerable disruption of the financial services industry, cross-border payments are still very slow, the associated fees are expensive, and there is an inherent lack of trust, especially around peer-to-peer payments. We are removing these pain points by providing a platform that drives highly secure, affordable, and fast transactions. Oracle’s enterprise-grade blockchain cloud platform is critical to helping us achieve these goals.”

Using Oracle’s reliable and high performing distributed ledger technology, SDK.finance provides its customers with trusted real-time verification of transactions. Replacing intermediary financial institutions with the new system means that transactions only need to be confirmed through the blockchain, which has the potential to reduce the time needed for cross-border transactions from days or even weeks to a matter of seconds. It also removes the associated transaction fees, benefitting both end users and merchants, as they gain an alternative way to accept payments without the heavy fees charged by banks and payment processing companies on transactions and chargebacks. This allows them to provide better value and improve the experience for their customers.

Frank Xiong, group vice president, Blockchain Development Platform, Oracle said, “Blockchain has the power to impact all industries, including financial services and organizations like SDK.finance. Using Oracle Blockchain Platform, SDK.finance can change the future of digital payment processing, improving the user experience, security, speed, and cost of each payment dramatically.”

Oracle provides a comprehensive blockchain offering, including business-ready Oracle Blockchain Applications Cloud and a pre-assembled Oracle Blockchain Platform for developers building or integrating their own applications. Oracle Blockchain Platform is production-ready with enterprise-grade capabilities, easy to adopt, and quick to develop upon, helping to save customers’ time and costs and accelerating their blockchain journeys.

Blockchain technology can reduce the security issues in mobile payments and online purchases. The inherent trust factor related with blockchain is most important when dealing with peer-to-peer payments. With blockchain technology, the digitally signed transaction requests, results verification via smart contracts and multi-party consensus helps to protect the users’ digital transactions. Blockchain technology has the potential to solve security concerns by providing a permissioned platform that ensures full transparency between transacting parties.

Contact Info
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About SDK.finance

SDK.finance is a fully-fledged finance platform wrapped in 340+ APIs. It enables PSPs, EMIs & banks to launch payment or loyalty products saving time 10x, and decreasing 90% of CAPEX. SDK.finance allows customers to build Payment Services, E-wallet, P2P Money Transfer, Currency Exchange, and much more.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Nicole Maloney

  • +1.650.506.0806

Cloud Company NetSuite Helps UAE Organizations Scale and Grow

Tue, 2019-02-12 02:00
Press Release
Cloud Company NetSuite Helps UAE Organizations Scale and Grow NetSuite introduces new product capabilities and expands partner ecosystem to meet growing customer demand

GROW LIVE DUBAI, UNITED ARAB EMIRATES—Feb 12, 2019

To support growing customer demand in the United Arab Emirates (UAE), Oracle NetSuite has expanded its partner ecosystem in the region and introduced new innovations to help organizations gain the visibility and control needed to navigate change and accelerate growth. The new partnerships and innovations are designed to help UAE organizations drive growth, reduce costs and quickly and easily achieve the benefits of cloud computing.

“The UAE is putting a huge focus on business growth and economic development and this is creating a unique opportunity for innovation,” said Nicky Tozer, VP of EMEA, Oracle NetSuite. “With our new innovations and expanded partner ecosystem, we are strongly placed to help UAE customers capitalize on this opportunity.”

Growing Customer Base

NetSuite is helping UAE organizations and international subsidiaries operating in-region gain the visibility and control needed to navigate change and accelerate growth.

Dubai-based smartphone manufacturer Condor Middle East has reduced the time spent on business processes by 75 percent since adopting NetSuite. “We wanted to increase visibility into our operations and improve the outputs we get from our system. With NetSuite, we’ve streamlined operations and now have a unified and flexible business platform that can support our objectives,” said Ayman Samy, General Manager, Condor Middle East.

UAE healthy snack company Munchbox credits NetSuite with enabling it to meet its triple digit growth goals. “We found NetSuite best suited to our needs—minimal upfront investment, positive testimonials from customers and passionate customer care from the team,” said Mahmoud Adham, CEO, Munchbox.

UAE-based retail distributor Denaster General Trading LLC, which helps international brands reach consumers across the Middle East, selected NetSuite to support its international expansion into India and the UK. “To support our international expansion, we need a flexible business platform that can give us a real-time view into our business. NetSuite meets this need and its proven track record of helping companies like ours scale internationally will be a huge advantage,” said Deep Bhogal, Managing Director, Denaster General Trading LLC.

New SuiteSuccess Industry Cloud Solution

The latest innovations within the NetSuite platform include new SuiteSuccess Financials First capabilities that help organizations operating in the UAE automate financial processes, improve reporting and gain real-time visibility into key business metrics. Built on industry-leading practices and deep domain knowledge, SuiteSuccess includes pre-defined roles, KPIs, dashboards and workflows for finance departments.

The functionality allows for VAT support, enabling organizations to comply with tax rules from the Unified Value Added Tax (VAT) agreement signed by Gulf Cooperation Council (GCC) countries. The highly flexible tax engine supports over 110 countries for VAT—including rules and reporting—creating a solid foundation for GCC VAT functionality.

Bolstered Partner Ecosystem

To meet growing customer demand for cloud business management solutions in the UAE, NetSuite has expanded the NetSuite Alliance Partner Program with the addition of seven new partners to help customers across industries adapt to change and achieve faster time to value.

“We’ve partnered with NetSuite on over 400 implementations. We view NetSuite as the number one cloud ERP company in the UAE as it enables organizations of all sizes to adapt to this fast-changing market,” said Amit Prabhu, General Manager of Aarialife Technologies.

“We’re delighted to join forces with NetSuite. This investment will allow us to apply our advanced ERP implementation capabilities to NetSuite’s world-leading business management software skills so we can support customers across the region to achieve greater efficiency in their organization,” Farhan Al Bastaki, CEO, Sharaf HQ Investment.

Contact Info
Samuel Jamieson
PR Manager, EMEA
+44 (0)7468 752231
sjamieson@netsuite.com
About Oracle NetSuite

For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides a suite of cloud-based applications, which includes financials/Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 16,000 customers in 203 countries and dependent territories.

For more information, please visit http://www.netsuite.com.

Follow NetSuite’s Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Samuel Jamieson

  • +44 (0)7468 752231

TaylorMade Golf Tees Off with Oracle Autonomous Database

Mon, 2019-02-11 07:00
Press Release
TaylorMade Golf Tees Off with Oracle Autonomous Database Leading golf equipment manufacturer turns over key data management tasks to Oracle, boosting performance and scalability

Redwood Shores, Calif.—Feb 11, 2019

TaylorMade Golf, in its quest for growth after divesting from Adidas, is turning to Oracle Autonomous Database to underpin its cloud modernization strategy and drive innovation. A key benefit of the new Oracle Database is that it automates the day-to-day database operations and tuning, freeing TaylorMade to focus on making the world’s best golf equipment.

When TaylorMade separated from Adidas, the company needed to build out a platform in the cloud and chose Oracle Autonomous Database for its unprecedented availability, performance, and security. The industry’s first and only autonomous database, Oracle Autonomous Data Warehouse provides TaylorMade with the ability to scale as needed for planned business initiatives, particularly around seasonal workloads, in a simple and cost-effective manner. It also works with TaylorMade’s existing business analytic tools to drive faster analysis to rapidly adjust sales strategies as needed. The database also gives TaylorMade the tools they need to pinpoint opportunities for business diversification.

“As our business needs continued to evolve, we required a more efficient way to seamlessly manage and scale our data management system,” said Tom Collard, vice president of IT, TaylorMade. “With Oracle Autonomous Data Warehouse, we now have a scalable, low-cost cloud platform to power our business. This will help sustain growth and free up valuable employee time so they can focus on more mission-critical initiatives.”

Taking advantage of Oracle Autonomous Data Warehouse’s self-driving, self-securing, and self-repairing capabilities, TaylorMade will ensure its critical infrastructure is running efficiently with performance that is 40x faster than its previous on-premise database solution. This will enable its IT staff to focus on activities that drive growth and better meet customer demands while keeping costs low.

“TaylorMade has a tradition of building the best golf equipment for professionals and consumers,” said Andrew Mendelsohn, executive vice president of Database Server Technologies, Oracle. “With Oracle Autonomous Database, Oracle handles all the database operations and tuning so TaylorMade’s IT staff can devote more time to deriving business value from their data.”

Contact Info
Dan Muñoz
Oracle
+1.650.506.2904
dan.munoz@oracle.com
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About TaylorMade Golf Company

Headquartered in Carlsbad, California, TaylorMade Golf is a leading manufacturer of high performance golf equipment with industry-leading innovative products like M5/M6 metalwoods, M5/M6 irons and TP5/TP5X golf balls. TaylorMade is the #1 Driver in Golf and also a major force on the PGA TOUR with one of the strongest athlete portfolios in golf, that includes Dustin Johnson, Rory McIlroy, Jason Day, Jon Rahm and Tiger Woods.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Dan Muñoz

  • +1.650.506.2904

Nicole Maloney

  • +1.650.506.0806

Utilities Can Now Manage Diverse, Distributed Energy Resources with Oracle

Tue, 2019-02-05 07:00
Press Release
Utilities Can Now Manage Diverse, Distributed Energy Resources with Oracle Oracle Network Management, featuring built-in AI, continuously optimizes performance for a more resilient, efficient grid

DISTRIBUTECH, New Orleans, LA.—Feb 5, 2019

Energy distribution is no longer a linear equation. As new energy and data sources continue to grow, utilities must take a more holistic approach to better understand and manage resources and engage increasingly active customers at the edge of the grid. The expanded Oracle Utilities Network Management System (NMS) addresses this market need with a new Distributed Energy Resource Management (DERM) module that enables utilities to monitor situations in real-time and proactively optimize their broader network in concert with this explosion of emerging energy resources, including solar, wind, electric vehicles and more.

By eliminating data and application silos and giving operators real-time visibility and control across all grid and pipeline assets in a single platform, operators can leverage the most comprehensive, real-time model to ensure a more resilient and efficient grid. For example, applying built-in artificial intelligence (AI) and machine learning to a growing library of data, including Advanced Metering infrastructure (AMI), weather forecasts, SCADA and IoT device interaction, NMS enables grid operators to reliably predict future storms and alter supply and demand. Coupled with enhanced mobile tools, field crews can quickly garner the insights they need to limit the impact of outages for customers and speed restoration efforts.

“Utilities today are facing a perfect storm of evolving distributed energy resources across their networks, a barrage of data, and ever-savvy customers who are looking to their utility to be a trusted advisor in this changing energy journey,” said Dan Byrnes, SVP of product development, Oracle Utilities. “As such, resources can no longer be managed in isolation. With the latest innovations in NMS, utilities can improve long-term business planning around infrastructure investments and maintenance schedules, launch new revenue-generating customer-focused energy services, and proactively optimize operational performance.”

End-to-End Visibility and Control Across Resources

With the new enhancements to Oracle Utilities Network Management System, utilities reap the benefits of:

  • Automated Grid Optimization: Offers complete visibility and control from distribution to the connected customer including distributed energy resource management, D-SCADA functionality, and IoT device interactions. This allows utilities to balance supply and demand all in one place, in both real-time and continuously looking ahead to proactively mitigate grid constraints before they happen.
  • Deep Insights for Automated Decision Making: By ingesting data from a variety of sources and harnessing the power of AI and analytics, utilities can understand past weather patterns and predict future outages for automated decision making.
  • Extended Field Crew Access: Leveraging existing mobile device capabilities, field crews can now pull up outage maps, trend data and performance analysis, even in offline mode for faster, more efficient outage resolution.
  • Improved User Experience: Intuitive order-based workflows, simplified tab-based windows, and the ability to have multiple events open simultaneously deliver an enriched user experience with no compromise to safety, reliability and performance.
 

Oracle Utilities NMS combines market-leading outage management technology with distribution management and advanced analytics to empower utilities to maximize grid operation capabilities, shorten outage duration and optimize distribution, all while keeping their customers engaged and informed. To learn more, see the new Oracle NMS system in action today at DistribuTECH booth #10315 or visit here.

Contact Info
Kristin Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
Molly Hardy-Knowles
Hill+Knowlton Strategies
+1.713.752.1931
molly.hardy-knowles@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kristin Reeves

  • +1.925.787.6744

Molly Hardy-Knowles

  • +1.713.752.1931

Retailers Turn to Latest Oracle Demand Forecasting Service to Optimize Inventory

Mon, 2019-02-04 07:00
Press Release
Retailers Turn to Latest Oracle Demand Forecasting Service to Optimize Inventory Built-in artificial intelligence and intuitive dashboards help retailers prevent overstocking and boost customer satisfaction

Redwood Shores, Calif.—Feb 4, 2019

Retailers can now improve inventory management through a single view of demand throughout their entire product lifecycle with the next generation Oracle Retail Demand Forecasting Cloud Service. With built-in machine learning, artificial intelligence and decision science, the offering enables retailers to gain pervasive value across retail processes, allowing for optimal planning strategies, decreased operational costs, and enhanced customer satisfaction. In addition, modern, intuitive dashboards improve operational agility and workflows, adapting immediately to new information to improve inventory outcomes.

The offering is part of the Oracle’s Platform for Modern Retail, all built on the cloud-native platform and aligned to the Oracle Retail Planning and Optimization portfolio. Learn more about Oracle Retail Demand Forecasting Cloud Service here.

“As customer trends continue to evolve faster than ever before, it’s imperative that retailers move quickly to optimize inventory and demand. Too little inventory and customers are dissatisfied. Too much and retailers have a bottom line problem that leads to unprofitable discounting,” said Jeff Warren, vice president, Oracle Retail. “We have distilled over 15 years of forecasting experience across hundreds of retailers worldwide into a comprehensive and modern solution that maximizes the forecast accuracy for the entire product lifecycle. Our customers asked, and we delivered.”

For example, the offering was evaluated by a major specialty retailer against 2.2M units sold over the 2018 holiday season, representing over $480M in revenue. With the forecast accuracy improvements, the retailer was able to achieve the same sales with at least 345K units less of inventory. In tandem, the retailer improved 70 percent of forecasts using completely automated next-generation forecasting data science. These results gave the retailer the confidence to decrease safety stock by 10 percent, reduce overall inventory by 30 percent and improve in-stock rates by 10 percent through smarter placement of the same inventory–all while delivering the same level of service to customers.

“As unified commerce sales grow, the ability to support all four business activities (demand planning, supply planning, inventory planning, and sales and operations execution/merchandising, inventory and operations execution) across all sales channels becomes even more important. A 2017 Gartner survey of supply chain executives highlighted the importance organizations place on their planning capabilities.” Of the “top three investment areas from 2016 through 2017, 36% of retail respondents cited upgrading their demand management capabilities,” wrote Gartner experts Mike Griswold and Alex Pradhan. Source:  Gartner Market Guide for Retail Forecasting and Replenishment Solutions, December 31, 2018

Maximizing Forecast Accuracy Throughout the Product Lifecycle

With the next generation Oracle Retail Demand Forecasting Cloud Service, retailers can:

  • Tailor approaches for short and long lifecycle products, maximizing forecast accuracy for the entire product lifecycle
  • Adapt to recent trends, seasonality, out-of-stocks, and promotions; and reflect retailers’ unique demand drivers, delivering better customer experience from engagement to sale, to fulfillment
  • Leverage dashboard views to support day-in-the-life forecasting workflows such as forecast overview, forecast scorecard, exceptions and forecast approvals
  • Gain transparency across the entire supply chain that enables analytical processes and end-users to understand and engage with the forecast, increasing inventory productivity
  • Coordinate and simulate demand-driven outcomes using forecasts that adapt immediately to new information and without a dependency on batch processes, driving operational agility
Contact Info
Kristin Reeves
Oracle
925-787-6744
kris.reeves@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kristin Reeves

  • 925-787-6744

Study: HR and Finance Say Short-Termism and Culture Clashes Are Biggest Barriers to Collaboration

Tue, 2019-01-29 07:00
Press Release
Study: HR and Finance Say Short-Termism and Culture Clashes Are Biggest Barriers to Collaboration Global study examines how data and analytics can bring finance and HR teams together

Redwood Shores, Calif.—Jan 29, 2019

A short-term mindset and entrenched cultural habits are the biggest barriers to collaboration between HR and finance teams according to a new study from Oracle. The study of 1,510 HR, finance and business professionals found that in order to successfully unlock the value from data and help their organizations adapt to the changing nature of the global talent market, HR teams need to rethink analytics technology, skills and processes to improve collaboration with finance and drive a competitive advantage.

“HR and finance departments bring different, yet complementary skills to the table. While they traditionally have not worked together closely, that needs to change in order for organizations to create a competitive advantage in today’s evolving market and talent economy,” said Donald Anderson, Director, Organization & Talent Development, Oracle. “The first step to overcoming traditional barriers and bringing HR and finance teams together is having a collaborative mindset with the right skillsets to both gather and analyze data so that it can be used to make impactful business decisions. That alone will deliver significant benefits to an organization’s performance.”

Having Data is Not the Same as Being Able to Use it Effectively

The global talent market is more competitive than ever with the rise of new technologies, climbing costs of recruitment and increasing demand for new skills. To be successful in this rapidly changing market, HR teams need to rethink their approach to analytics, skills and collaboration to drive a competitive advantage.

  • 95 percent of HR and finance professionals plan to make data-driven collaboration a priority in 2019
  • To act on data in a meaningful way, HR and finance teams will need to acquire new skills. The survey found that 49 percent cannot currently use analytics to forecast outcomes and 81 percent are unable to determine future actions based on predictive data.
  It’s Not About More Technology, it’s About You

While data and analytics have proliferated HR and finance, the benefits are limited without effective collaboration and the ability to derive value. In order to reap the rewards, both departments must overcome short-termism, break through culture clashes and shrink the skillset gap.

  • The biggest barrier to collaboration between HR and finance is a short-term mindset, with 71 percent saying their teams focus on quarters rather than future strategic direction.
  • Culture clashes between departments was another top challenge with nearly a third (29 percent) ranking traditionally separate habits as the biggest barrier. Other barriers included mismatched skillsets (27 percentage) and organizational silos (17 percentage).
  • HR teams also lack the skills to act on data and solve issues (70 percent), cultivate quantitative analysis and reasoning (67 percent) and use analytics to forecast workforce needs (55 percent).
  HR and Finance Leaders Need One View of the Truth

The majority (80 percent) of organizations believe HR and finance teams are already helping them make better data-driven decisions. But, their teams will need to acquire new skills, but with an increased focus on collaboration, organizations will be able to gain even bigger business benefits:

  • 88 percent of respondents believe HR and finance collaboration will improve business performance; 76 percent believe it will enhance organization agility.
  • Over half (57 percent) of organizations plan to achieve more holistic, enterprise-wide insight through collaboration and 52 percent of HR and finance professionals believe it will help them become more strategic partners.
  AI to Pave the Way to Greater Collaboration and Better Business Results

HR and finance professionals are looking to emerging technologies like artificial intelligence (AI) to help drive business results:

  • While a quarter (25 percent) of survey respondents are primarily using AI to identify at-risk talent and model their talent pipeline (22 percent), they are rarely using AI to forecast performance (18 percent) or find top talent (15 percent).
  • Over the next year, 71 percent of survey respondents plan to use AI to predict high performing candidates in recruitment and source best-fit candidates with resume analysis (70 percent).
  • Other AI priorities for survey respondents include modeling their talent pipeline (58 percent), flagging at-risk employees through attrition modeling (52 percent) and supporting employee interactions with chatbots (38 percent).
 

“The world of analytics and AI opens tremendous doors for HR to harness meaningful insights in order to make smarter decisions and create a talent advantage,” said Tom Davenport, Babson professor and analytics expert. “Seeing that so many HR professionals are planning to invest heavily in AI over the next year is promising. It means we’ll begin to see more strategic results and businesses competing on an entirely new level to find the right talent.”

Methodology

This survey interviewed 1,510 HR, finance and business professionals in late 2018. The respondents came from a variety of industries and geographies, and all were from companies with US$100 million of revenues or larger.

Contact Info
Celina Bertallee
Oracle
+1.559.283.2425
celina.bertallee@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Celina Bertallee

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Oracle ERP Cloud Recognized as the Only Leader in Gartner Magic Quadrant Report

Tue, 2019-01-29 07:00
Press Release
Oracle ERP Cloud Recognized as the Only Leader in Gartner Magic Quadrant Report Cloud ERP offering recognized for completeness of vision and highest for ability to execute

Redwood Shores, Calif.—Jan 29, 2019

Oracle today announced Oracle ERP Cloud has been named a Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises research report. Out of 14 products evaluated, Oracle ERP Cloud is listed as the only Leader in the Gartner analysis. A complimentary copy of the report is available here.

Gartner notes that “Leaders demonstrate a market-defining vision of how ERP product-centric systems and processes can be supported and improved by moving them to the cloud. They couple this with a clear ability to execute this vision through products, services and go-to-market strategies. They have a strong presence in the market and are growing their revenues and market shares. In the cloud ERP suite market, Leaders show a consistent ability to win deals with organizations of different sizes, and have a good depth of functionality across all areas of operational and administrative ERP. They have multiple proofs of successful deployments by customers based in their home region and elsewhere. Their offerings are frequently used by system integrator partners to support business transformation initiatives.”

“Our focus on creating a complete and innovative financial, operational, manufacturing and supply chain solution delivered natively on the Cloud is helping organizations of all sizes and across all industries drive better business outcomes,” said Rondy Ng, senior vice president, Oracle Applications Development. “We are proud to deliver on our promises for Oracle ERP Cloud and are very pleased to be recognized by Gartner as the sole Leader in this report. We believe this acknowledgement further validates Oracle’s commitment to delivering continuous innovation in our market-leading ERP Cloud for our customers.”

Oracle ERP Cloud includes complete ERP capabilities across Financials, Procurement, and Project Portfolio Management (PPM), as well as Enterprise Performance Management (EPM), and Governance Risk and Compliance (GRC). Together with Supply Chain Management (SCM) and native integration with the broader Oracle SaaS portfolio for Human Capital Management (HCM) and Customer Experience (CX), Oracle offers customers a practical, business-driven, rapid adoption path forward.

Oracle’s broad portfolio of financial management and planning cloud offerings have garnered industry recognition. Oracle ERP Cloud was named a Leader in Gartner’s most recent “Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises”, while Oracle was also positioned in the Leaders quadrant for the 2018 “Magic Quadrant for Cloud Financial Planning and Analysis Solutions” and in the 2018 “Magic Quadrant for Cloud Financial Close Solutions.”

Gartner, Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises, Mike Guay, John Van Decker, et al., 31 October 2018. Gartner, Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises, John Van Decker, Robert Anderson, Mike Guay, 29 May 2018. Gartner, Magic Quadrant for Cloud Financial Planning and Analysis Solutions, Christopher Iervolino, John Van Decker, 24 July 2018. Gartner, Magic Quadrant for Cloud Financial Close Solutions, John Van Decker, Christopher Iervolino, 26 July 2018.

Contact Info
Bill Rundle
Oracle PR
+1 650 506 1891
bill.rundle@oracle.com
Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Bill Rundle

  • +1 650 506 1891

New Oracle Utilities Opower Cloud Service Enables Utilities to Engage Customers at the Grid Edge

Tue, 2019-01-29 07:00
Press Release
New Oracle Utilities Opower Cloud Service Enables Utilities to Engage Customers at the Grid Edge Aids utilities in becoming trusted advisors to customers adopting solar and other distributed energy resources

Redwood Shores, Calif.—Jan 29, 2019

As emerging energy sources—such as solar—compel customers to become more active participants in the grid, their energy management needs are getting more complex. Oracle is equipping utilities to serve as trusted advisors to these increasingly active customers with its new Oracle Utilities Opower Distributed Energy Resources Customer Engagement Cloud Service.

Available today, the offering initially provides rooftop solar customers helpful insight into their utility bills and energy savings and will expand to address other types of distributed energy resources (DERs) in the future such as electric vehicles and residential battery storage.

Oracle Utilities Opower DER Customer Engagement is one of four new products and more than 100 new features in the Opower platform, the industry’s leading suite of customer engagement and energy efficiency cloud services. To learn more, visit today’s release here.

According to Wood Mackenzie, “Solar is the second fastest growing resource after natural gas in the U.S., and residential solar has grown by 500+MW every quarter over the last four years.” However, many early adopters have been dismayed with their expectation of utility bill savings versus the reality. This is resulting in an influx of calls to their utility provider, which have proven to be up to $8 more expensive and considerably longer than non-solar related calls.

Based on extensive research into the solar customer journey, Opower DER Customer Engagement addresses these challenges by providing utility customers with a personalized set of insights and recommendations relating to their overall energy generation, usage, and resulting bill.

“Engaging with our customers and providing them clear, consistent information about their energy consumption and production is critical,” said Feltrin Davis, Manager, Business Intelligence and Data Analytics Smart Energy Services, Exelon. “With Oracle, we have been able to regularly deploy new web tools for our solar/net energy meter customers and are updating them frequently to ensure we are providing the best experience possible.”

With Opower, Utilities can now send new solar customers onboarding communications explaining what to expect and how solar billing works. And new or existing customers can leverage online tools and insights to understand their net energy consumption. In addition, solar customers will also have a simple overview of their bills and a comparison of how their energy costs have changed since adopting solar. As a result, customers are happier and utilities reduce expensive call center volume.

“As distributed energy resources continue to rise, consumers are becoming more active and in control of their energy footprint – both as users and producers,” said Dan Byrnes, SVP of product development, Oracle Utilities. “They are looking to their utility to help guide them throughout this journey and provide the clear, accessible insights they need to make more informed decisions. This innovation is a critical step forward in enabling the kind of deeper relationship between utilities and their customers which is essential as the industry moves towards a more customer-centric grid model.”

This offering—the only of its kind on the market—is powered by the world’s largest residential energy data analytics platform with over 1.6 trillion meter reads from more than 60 million households and businesses, across 100 utilities.

Contact Info
Kris Reeves
Oracle Corporation
+1 925 787 6744
kris.reeves@oracle.com
Wendy Wang
H&K Strategies
+1 979 216 8157
wendy.wang@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kris Reeves

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Wendy Wang

  • +1 979 216 8157

Oracle Utilities Opower Innovations Help Utilities Connect with Every Customer

Tue, 2019-01-29 07:00
Press Release
Oracle Utilities Opower Innovations Help Utilities Connect with Every Customer With more than 100 enhancements to the Opower platform, Oracle empowers utilities to better engage customers as they turn to diverse and dynamic energy sources and rate programs

Redwood Shores, Calif.—Jan 29, 2019

The Oracle Utilities Opower customer engagement platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, new revenue streams, and more connected homes.

“With the rise in dynamic rates, complex bills, and consumer technology on the grid edge, serving the diverse needs of today’s utility customers is becoming increasingly complex,” said Dan Byrnes, SVP of product development, Oracle Utilities. “Point solutions only serve small pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to increase engagement and satisfaction, drive down service costs, and balance demand on the grid.”

Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and effective customer engagement platform in the utility industry. This latest release expands Opower even further with four new digital customer experiences. Each new offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results.

“Oracle’s latest improvements to its Opower platform demonstrate the company’s ability to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale,” says Paige Leuschner, research analyst at Navigant Research.

The new experiences include:

  • Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to help utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit today’s release here.
  • Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy use away from daily peaks and control their complex bills.
  • Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, all natively integrated with Oracle Utilities’ market-leading customer information system (CIS).
  • AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with new insights and recommendations for managing their energy use.
 

This release also includes more than 100 new features to amplify demand side management and customer care results, including:

  • Adaptive Intelligent Recommendations: Opower recommendations learn and adapt to each customer’s disaggregated end use and cross-channel engagement patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo effect of 15 percent more participation in utility programs.
  • Digital Energy Reports: Email Home Energy Reports have been upgraded with a dozen behavioral insight modules and new configurable content options to make them more dynamic and feature-rich than paper reports.
  • Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to improve time on site by 25 percent.
  • Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a single tap or click and potentially double their behavioral energy savings.
  • Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and products—such as connected home devices—at up to a 61 percent higher rate than traditional and digital advertising.
  • Proactive Billing Alerts: With new weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce high bill calls by up to 22 percent.
  • Connected Home and Enterprise Integrations: Mature APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms make it easy to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control.
 

“Customers trust their utility for advice how to: save energy, control their bills, adopt new technologies and use them well. With these new innovations, we’re helping utilities connect it all for their customers,” said Byrnes. “And we’re just getting started.”

Contact Info
Kris Reeves
Oracle Corporation
+1 925 787 6744
kris.reeves@oracle.com
Wendy Wang
H&K Strategies
+1 979 216 8157
wendy.wang@hkstrategies.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kris Reeves

  • +1 925 787 6744

Wendy Wang

  • +1 979 216 8157

MINA Group Continues to Redefine the Dining Experience with Oracle

Tue, 2019-01-29 07:00
Press Release
MINA Group Continues to Redefine the Dining Experience with Oracle Simphony Point of Sale Platform and Oracle MICROS Hardware Power Leading Restaurant Group’s New The Street Food Hall Concept in Hawaii

Redwood Shores, Calif.—Jan 29, 2019

The MINA Group is continually testing the boundaries of restaurants and opportunities to transform the fine dining experience, bringing new flavors to customers across the world. No better example of this philosophy is the group’s innovative The Street Food Hall concept in Waikiki, Hawaii. Powered by the Oracle Food and Beverage Simphony restaurant management platform and Oracle MICROS 600 series point-of-sale devices, the hall brings together 10 globally-inspired food stations, enabling visitors to taste multiple cuisines in a casual, festive setting.

An ambitious project aimed at providing an ever-changing dining experience for guests, MINA Group operates each of these stations separately led by individual chefs with an evolving menu. With the regular launch of new concepts, effectively managing restaurant operations is critical to ensuring a consistent focus on service. Oracle was selected for its ability to manage each station as its own revenue center while aggregating analysis of the entire venue; providing durable hardware that can meet the demands of kitchen environments; and minimizing technology complexity, allowing the creativity of MINA Group and its chefs to shine.

“As operators, we’ve had the opportunity to work with several different POS systems where we weren’t able to be as omnipresent as we’d like to be in order to have an intimate knowledge of what was going in our restaurants,” says Patric Yumul, president MINA Group. “The choice was clear to go with Oracle Simphony Cloud because of their reliability, data, and ability to see how the entire operation is doing and how our marketing efforts are working.”

Oracle Food and Beverage has long collaborated with MINA Group, with the Oracle MICROS point of sale solutions utilized at signature locations including MICHAEL MINA, PABU, RN74, International Smoke and The Mina Test Kitchen. MINA Group continues to implement Oracle solutions for their ability to meet the needs of the unique dining concepts – whether they be iconic fine dining establishments with thousands of wine options, multiple quick service menus within a single establishment, or new restaurants evolved out of The MINA Test Kitchen.

“MINA Group is a true innovator among restaurant management companies with an unprecedented breadth of unique concepts,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. “With The Street Food Hall in Waikiki, MINA Group is continuing to demonstrate the creative applications of Oracle Food and Beverage solutions. As the MINA Group continues to innovate new dining experiences, Simphony will prove to be a strategic investment that supports culinary creativity, differentiated service and streamlined operations.”

Contact Info
Valerie Beaudett
Oracle
+1.650.400.7833
valerie.beaudett@Oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

For more information about Oracle Food and Beverage, please visit www.Oracle.com/Food-Beverage

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Valerie Beaudett

  • +1.650.400.7833

Oracle Comments on Google's Petition for Review by the Supreme Court

Thu, 2019-01-24 16:25
Press Release
Oracle Comments on Google's Petition for Review by the Supreme Court

Redwood Shores, Calif.—Jan 24, 2019

“Google's petition for certiorari presents a rehash of arguments that have already been thoughtfully and thoroughly discredited. The fabricated concern about innovation hides Google's true concern: that it be allowed the unfettered ability to copy the original and valuable work of others as a matter of its own convenience and for substantial financial gain. This is not, and has never been, a valid justification for copying. Further, the purported ‘chill on innovation’ is a well known myth. Since the initial decision of the Federal Circuit (and agreement of the Solicitor General's Office) that the Oracle Java code copied by Google was copyright protected, the pace of innovation has only accelerated, spurring job creation and opportunity. Indeed, the sky is not falling on the software industry or technology industry in general. Oracle will continue its efforts to protect and grow its own innovations, as well as those of other innovators, by ensuring that the well established principles of copyright law are not subverted by anyone trying to cut corners. In major victories for software innovation, the Court of Appeals has twice sided with Oracle against Google. The Court of Appeals was correct each time. The Supreme Court should once again deny Google’s request to take the case.” —Oracle Executive Vice President and General Counsel Dorian Daley
Contact Info
Deborah Hellinger
Oracle
212.508.7935
deborah.hellinger@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Deborah Hellinger

  • 212.508.7935

Café Anatolia Expands to New Locations with Oracle Cloud

Thu, 2019-01-24 07:00
Press Release
Café Anatolia Expands to New Locations with Oracle Cloud Oracle Food and Beverage Simphony Cloud Increases Speed of Service and Enhances Visibility Across Restaurants

Redwood Shores, Calif.—Jan 24, 2019

Café Anatolia, a New Zealand company specializing in Turkish cuisine sourced from fresh, locally grown produce, meat and poultry, has chosen Oracle to expand to new locations. With Oracle Food and Beverage Simphony Cloud, Café Anatolia has the technology platform it needs to easily scale and adapt to evolving business needs, gain clear visibility into operations across all sites and channels, and increase speed of service to its valued diners.  

“We have ambitious growth plans, and as we expand our Turkish Café concept across New Zealand, we need to provide our customers with the same quality of product and service that they have become accustomed to at our existing locations,” said co-founder, Munn Jony. “Oracle Simphony Cloud provides us with a single view into the operations of the business across all sites. This lets us make better business decisions faster, and ensures quality and speed of service. Along with this, Oracle also gives us the flexibility we need to integrate with other technology partners to innovate quickly and easily.”

Oracle Simphony Cloud provides Café Anatolia with one centralized system to manage operations across its restaurant locations. This allows integrated reporting and auditing for the management team, together with visibility into real-time, order-specific information. Minute-by-minute detail enables the chain to maximize revenue and profitability.

And as the platform integrates all digital channels including mobile payment, mobile ordering, digital loyalty and mobile applications into one centralized view, Café Anatolia can accelerate speed of service and enhance the overall experience for its customers. Simphony Cloud also provides Café Anatolia with a platform for continued innovation with the ability to easily integrate third-party solutions and products as the need arises.

“In today’s competitive market, restaurants are challenged to operate not only faster, but smarter, in order to meet customer’s rising expectations,” said Chris Adams, vice president strategy, Oracle Food and Beverage. “Oracle Simphony Cloud enables business operations to flow more cohesively, efficiently and profitably while greatly enhancing the overall customer experience.”

Café Anatolia has also implemented Oracle Food and Beverage Inventory Management, Reporting and Analytics and Gift and Loyalty to further their digital transformation.

Contact Info
Kris Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
Patty Oien
Blanc and Otus
patty.oien@blancandotus.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

For more information about Oracle Food and Beverage, please visit www.Oracle.com/Food-Beverage

 
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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kris Reeves

  • +1.925.787.6744

Patty Oien

Oracle Statement

Wed, 2019-01-23 12:50
Press Release
Oracle Statement

Redwood Shores, Calif.—Jan 23, 2019

"This meritless lawsuit is based on false allegations and a seriously flawed process within the OFCCP that relies on cherry picked statistics rather than reality. We fiercely disagree with the spurious claims and will continue in the process to prove them false. We are in compliance with our regulatory obligations, committed to equality, and proud of our employees."—Oracle Executive Vice President and General Counsel Dorian Daley
Contact Info
Deborah Hellinger
Oracle
212.508.7935
deborah.hellinger@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Deborah Hellinger

  • 212.508.7935

Oracle Expands Cloud Business with Next-Gen Data Center in Canada

Thu, 2019-01-17 10:30
Press Release
Oracle Expands Cloud Business with Next-Gen Data Center in Canada New Toronto data center supports growing customer and partner demand for Oracle Cloud Infrastructure

Toronto—Jan 17, 2019

Oracle today announced the opening of a Toronto data center to support in region customer demand for Oracle’s public cloud, Oracle Cloud Infrastructure. Oracle’s next-generation cloud infrastructure offers the most flexibility in the public cloud, allowing companies to run traditional and cloud-native workloads on the same platform. With Oracle’s modern cloud regions, only Oracle can deliver the industry’s broadest, deepest, and fastest growing suite of cloud applications, Oracle Autonomous Database, and new services in security, Blockchain and Artificial Intelligence, all running on its enterprise-grade cloud infrastructure.

“Enterprises in the region still have limited ability to run mission-critical applications in the cloud and are struggling to attain the level of performance they have on-premises without a major overhaul,“ said Don Johnson, executive vice president, product development, Oracle Cloud Infrastructure. “With this new location Oracle is delivering on its promise to deliver even more customers with consistent high performance, low predictable pricing and the flexibility our cloud brings to the table.“

While cloud adoption has increased, many organizations are still hesitant to make the transition to the cloud due to security concerns and a desire to protect existing investments. First generation public cloud offerings were not architected to accommodate traditional application architectures. Oracle’s next-generation cloud infrastructure is built specifically to help organizations of any size run the most demanding workloads securely while delivering unmatched security, performance, and cost savings.

“Oracle’s innovative cloud technologies will help our commercial and public sector customers in the region transform their business and improve citizen services. The new Toronto data center is supporting the fast-growing customer demand for an enterprise-grade cloud in the region. Canada is a very strategic marketplace for Oracle and we are excited to continue to invest in the country,“ said Rich Geraffo, Executive Vice President, North American Technology Division, Oracle.

By the end of this year, the company plans to open additional regions in Australia, Europe, Japan, South Korea, India, Brazil, the Middle East, and the United States, including Virginia, Arizona, and Illinois to support public sector and Department of Defense customers. This expansion complements an existing Edge network consisting of more than 30 global locations and 300 plus sensors, providing Oracle customers with a comprehensive Internet performance data set, and deep edge services capabilities.

Supporting Quotes

“Our work with Oracle and Oracle Cloud Infrastructure FastConnect has been extremely successful in delivering customers with improved performance, enhanced control, flexibility, security and scalability to critical business data and functions. This new Toronto region will build on this success and support the growing customer demand for high performance, low cost cloud solutions.” – Bill Fathers, Chairman & CEO, Cologix

“Domtar makes products that people around the world rely on every day which is why it’s important for us to have technology we can rely on. We have selected Oracle Cloud Infrastructure to support our enterprise, mission-critical workloads so we can continue to our commitment of innovation for a sustainable and better future. The new region in the country we are based is a great development for us.” – Domtar

“At Frozen Mountain, we develop products that are relevant and effective in meeting business needs in a world of evolving technology. Frozen Mountain has been working with Oracle to help deliver clients and partners with the cloud infrastructure needed to meet the modern requirements of this connected world. We look forward to extending our footprint with Oracle Cloud Infrastructure to take advantage of the new Toronto region.” – Greg Batenburg, V.P. Business Development, Frozen Mountain

“LifeLabs continually harness its medical expertise to build the best test offering while investing in technology to transform the delivery of health care. We do provide value to the healthcare system while remaining responsive to changing environments and needs. As a trusted partner supporting patients, healthcare providers, corporate customers and entire provincial healthcare systems, we are working with Oracle to utilize the power of the cloud to innovate and ensure we create a culture of continuous improvement. We look forward to the continued collaboration with Oracle.”  Husam Shublaq, Director for Application Services, LifeLabs

“At McMaster, we strive for educational and operational excellence. We are excited about the opening of Oracle’s Toronto region. As we deliver on the McMaster IT Strategy and focus on providing the best possible solutions for our campus community, including students, researchers and faculty, we appreciate having additional delivery models to consider, including Oracle's cloud technology.” – Kevin de Kock, Director of Enterprise Solutions and Applications, McMaster University

“Seneca is focused on providing our students with great education that they will need to navigate and thrive in this exciting and evolving world. Utilizing all the cloud has to offer will help us continue to deliver our students and faculty with the technology they need to ensure the best education. We are thrilled about the new Toronto region Oracle is opening, and look forward to continuing to leverage it.” – Radha Krishnan, Chief Information Officer, Seneca College

“There is a huge demand from the Canada market for a public cloud offering customers can trust and one that meets the data sovereignty requirements in the region. We’re excited to see Oracle Cloud Infrastructure launching in Canada as a local region is paramount to Canadian organizations. We’re looking forward to working with Oracle to leverage this new region and help ensure we are delivering customers with a cloud that can handle the most complicated workloads.” – Ravi Reddy, CEO & President, SuneraTech

Contact Info
Danielle Tarp
Oracle
+1.650.506.2905
danielle.tarp@oracle.com
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About Oracle Cloud Infrastructure

Oracle Cloud Infrastructure is an enterprise Infrastructure as a Service (IaaS) platform. Companies of all sizes rely on Oracle Cloud to run enterprise and cloud native applications with mission-critical performance and core-to-edge security. By running both traditional and new workloads on a comprehensive cloud that includes compute, storage, networking, database, and containers, Oracle Cloud Infrastructure can dramatically increase operational efficiency and lower total cost of ownership. For more information, visit https://cloud.oracle.com/iaas

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Danielle Tarp

  • +1.650.506.2905

Nicole Maloney

  • +1.650.506.0806

Study: 89 Percent of Finance Teams Yet to Embrace Artificial Intelligence

Thu, 2019-01-17 02:00
Press Release
Study: 89 Percent of Finance Teams Yet to Embrace Artificial Intelligence Report by Association of International Certified Professional Accountants and Oracle shows 90 percent of finance teams do not have the skills to support digital transformation

Oracle OpenWorld London, United Kingdom —Jan 17, 2019

Finance teams lack the digital skillset to embrace the latest advancements in artificial intelligence, causing a negative impact on revenue growth, according to a new study from the Association of International Certified Professional Accountants (the Association) and Oracle (NYSE: ORCL). The study of more than 700 global finance leaders found that despite a clear correlation between the deployments of AI and revenue growth, 89 percent of organizations have not deployed AI in the finance function and only 10 percent of finance teams believe they have the skills to support the organization’s digital ambitions.

The report, titled “Agile Finance Unleashed: The Key Traits of Digital Finance Leaders highlights that 46 percent of tech-savvy finance leaders report positive revenue growth, compared with only 29 percent of tech-challenged leaders. Furthermore, organizations that have seen revenue growth are more likely to be deploying artificial intelligence compared to those where revenues are flat or declining. However, only 11 percent of finance leaders surveyed have implemented artificial intelligence in the finance function, and 90 percent say their finance team does not have skills to support enterprise digital transformation.

“For me, robotic process automation, advanced analytics, and machine learning are three legs of the same stool,” said John Merino, chief accounting officer at FedEx. “The combination of those technologies and the ability to deliver them in an agile manner without long lead times and extensive interface complexities creates a tremendous opportunity to capitalize on some really big efficiency gains in virtually every staff function. The big win for us is to liberate that time and move finance up the value chain in what it delivers to the organization.”

“Businesses are missing out on huge growth potential by failing to give finance teams the tools and training they need to make better corporate decisions,” said Andrew Harding FCMA, CGMA, chief executive of management accounting at the Association of International Certified Professional Accountants. “Cloud and emerging technologies like AI and blockchain drive efficiency and improve insight and accuracy, enabling finance leaders to step into a more strategic role in the business and improve the organization’s data-driven decision making. To make the most of these new technologies, finance teams need to simultaneously evolve the competencies of their staff in areas such as analytical thinking, decision-making and business partnering.”

Key Traits of Digital Finance Leaders: The report identifies three common traits of tech-savvy finance teams:

  • Modern Business Processes: According to the report, tech-savvy finance leaders use advanced technologies and establish ‘operational excellence’. For example, 86 percent of Digital Finance Leaders have a digital-first and cloud-first mindset, which gives them greater access to intelligent process automation and technologies such as artificial intelligence and Blockchain, which are commonly delivered via the cloud. Additionally, 73 percent centralize finance subject matter expertise in a global ‘Center of Excellence.’
  • Data Insights: Leading finance teams are able to connect data that was previously in disparate applications to uncover new insights. They are increasingly relying on AI to uncover hidden patterns, make recommendations, and learn continually from the non-stop flow of business data. The report shows that organizations that have seen positive revenue growth are more likely to be deploying AI compared to those where revenues are flat or have declined.
  • Business Influence: Leading finance teams have been able to move beyond reporting and are using data-driven insights to influence the direction of the business. With reduced time spent on manual reporting processes and armed with accurate and timely data, finance leaders are empowered to partner with the business, recommend new courses of action and influence business strategy.

“The cloud has significantly reduced the barrier to emerging technologies and is enabling organizations to introduce new business models and unique customer experiences that drive additional revenue streams,” says Kimberly Ellison-Taylor CPA, CGMA, global strategy leader, Cloud Business Group, Oracle and former chair of the Association and the American Institute of CPAs (AICPA). “Common benefits that our customers experience once in the cloud include reduced costs and improved efficiency, increased security, real-time and accurate reporting, deeper business insight and better decision-making. The confluence of benefits enables organizations to spend less time on low-value, time-intensive reporting and innovate faster than their competitors.”

The Association conducted in-depth interviews with CFOs and other top finance executives at companies around the globe. Included in that extensive and diverse group of participants were the following Oracle customers:

  • Addiko Bank
  • Blue Cross Blue Shield of Michigan
  • Highmark Health
  • Hungry Jacks
  • Instacart
  • RedMart
  • Rolls Royce
  • Royal Bank of Scotland
  • Stitch Fix
  • USEN Corporation
  • Western Digital

The full report can be downloaded at http://www.oracle.com/goto/agilefinance.

Contact Info
Bill Rundle
Oracle PR
1.650.506.1891
bill.rundle@oracle.com
Colette Sharbaugh
Association PR
1.202.434.9212
colette.sharbaugh@aicpa-cima.com
About the Association of International Certified Professional Accountants

The Association of International Certified Professional Accountants (the Association) is the most influential body of professional accountants, combining the strengths of the American Institute of CPAs (AICPA) and the Chartered Institute of Management Accountants (CIMA) to power opportunity, trust and prosperity for people, businesses and economies worldwide. It represents 667,000 members and students in public and management accounting and advocates for the public interest and business sustainability on current and emerging issues. With broad reach, rigor and resources, the Association advances the reputation, employability and quality of CPAs, CGMA designation holders and accounting and finance professionals globally.

About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

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Bill Rundle

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Colette Sharbaugh

  • 1.202.434.9212

Eno Future Proofs Oracle Health Insurance Back Office

Wed, 2019-01-16 12:38
Press Release
Eno Future Proofs Oracle Health Insurance Back Office Health insurer poised to provide customers with optimal service while creating internal efficiencies at a lower cost

Redwood Shores, Calif.—Jan 16, 2019

Utrecht, 16 January 2019 - Health insurer Eno, based in the Netherlands, is switching to Oracle Health Insurance Back Office (OHI), a preferred solution in the market that will provide critical flexibility to its healthcare IT infrastructure.

Eno sought a replacement of its outdated back-office system that would meet its own requirements and those of regulators, while adding strategic value to the organization. It also needed a stable and future-proof solution that could scale with a number of products in its own special care product portfolio. Eno considered various options including custom development and the use of existing COTS solutions, but only OHI met Eno's overall requirements, and is a proven solution in the market to administer policies, process claims and financial settlement.

Theo Engels, director ICT and Care at Eno, noted, "To continue to be successful as a health insurer in the future, Eno wants to transform into an organisation with a digital heart. We want to adapt processes and systems to the requirements of our time and to focus on an optimal digital customer experience, both in sales and services.”

"With Oracle Health Insurance we offer Eno not only a complete, flexible and future-proof application that enables them to comply with legislation and regulations, but also enables an intensive collaboration with other OHI users that leads to joint value creation and a lower total cost of ownership," says Jaco Geels, OHI Senior Director Product Strategy and Services, Oracle.

Eno has selected Truston Solutions, a Gold level member of the Oracle PartnerNetwork(OPN), for the implementation of Oracle Health Insurance. Eno intends to start using the new platform in the 2019/2020 migration season.

Contact Info
Judi Palmer
Oracle
+1 650 506 0266
judi.palmer@oracle.com
About Eno

Eno is a health insurer based in Deventer and with a strong regional position. The company, founded in 1860, strives every day to make a substantial contribution to the health of its members. Eno does this by providing them—now and in the future—with appropriate, affordable and accessible care and by inspiring and facilitating them in their pursuit of optimal health.

About Oracle Insurance

Oracle provides modern, innovative technology that enables insurers to drive their digital transformation strategy forward. With Oracle’s flexible, rules-based solutions, insurers can simplify IT by consolidating individual and group business on a single platform, quickly deploy differentiated products, and empower their ecosystem to improve engagement with customers and partners. Learn more at oracle.com/insurance.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.

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Judi Palmer

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Oracle Java Card Boosts Security for IoT Devices at the Edge

Wed, 2019-01-16 08:00
Press Release
Oracle Java Card Boosts Security for IoT Devices at the Edge Java Card 3.1 enables multi-cloud authentication and quickly deployed security to connected devices

Redwood Shores Calif—Jan 16, 2019

Wearable and consumer electronics are increasingly used for sensitive applications such as Near Field Communication (NFC) ticketing and payments, as well as tracking health data.

Oracle today announced the general availability of Java Card 3.1, the latest version of one of the world’s most popular and open application platform used to secure some of the world’s most sensitive devices. This extensive update provides more flexibility to help meet the unique hardware and security requirements of both existing secure chips and emerging Internet of Things (IoT) technologies. New features introduced with this release address use cases across markets ranging from telecom and payments to cars and wearables.

Java Card technology provides a secured environment for applications that run on smart cards and other trusted devices with limited memory and processing capabilities. With close to six billion Java Card-based devices deployed each year, Java Card is already a leading software platform to run security services on smart cards and secure elements, which are chips used to protect smartphones, banking cards and government services.

Java Card introduces features that make applications more portable across security hardware critical to IoT. This enables new uses for hardware-based security, such as multi-cloud IoT security models, and makes Java Card the ideal solution for tens of billions of IoT devices that require security at the edge of the network.

Emerging Applications for Java Card include:

  • Smart meters and industrial IoT Increasingly sophisticated IoT smart meters and IoT gateways use Java Card to authenticate smart city and corporate services while protecting individual device credentials.
  • Wearables – Wearable and consumer electronics are increasingly used for sensitive applications such as Near Field Communication (NFC) ticketing and payments, as well as tracking health data. Java Card helps to meet the security requirements of these devices while allowing the flexibility to add and update services.
  • Automotive – Car manufacturers can use strong Java Card-based security to help protect vehicle systems and sensitive data from physical and network attacks.
  • Cloud connected devices – Java Card in connected devices can enable access to 5G or NBIoT networks and offer strong authentication for the IoT cloud.
 

“Connected devices’ volumes are expected to increase in the upcoming years, posing an increasingly complex challenge as growth adds system complexity to the infrastructure handling device data,” said Volker Gerstenberger, President and Chair of the Java Card Forum. “Java Card 3.1 is very significant to the Internet of Things, bringing interoperability, security and flexibility to a fast-growing market currently lacking high-security and flexible edge security solutions.”

New features and capabilities include:

  • Deployment of edge security services at IoT speed – Java Card 3.1 allows the development of security services that are portable across a wide range of IoT security hardware, helping reduce the risk and complexity of evolving IoT hardware and standards. A new extensible I/O model enables applications to exchange sensitive data directly with connected peripherals, over a variety of physical layers and application protocols.
  • Dedicated IoT features – Java Card 3.1 introduces new APIs and updated cryptography functions to help address the security needs of IoT and facilitate the design of security applications such as device attestation. Uniquely, Java Card in IoT devices enables deployment of security and connectivity services on the same chip. Multiple applications can be deployed on a single card and new ones can be added to it even after it has been deployed.
  • Developer enhancements – Java Card includes a set of unique tools for developing new services and applications. An extended file format simplifies application deployment, code upgrade and maintenance. API enhancements boost developer productivity and the memory efficiency of applications in secure devices.
 

“Java Card is already used and trusted as a leading security platform for countless devices in the multi-billion-dollar smart card and secure element industry,” said Florian Tournier, Senior Director for Java Card at Oracle. “The 3.1 release enables the rollout of security and SIM applications on the same chip, allowing those services to be used on a large spectrum of networks from NB-IoT to 5G, and on a wide range of devices.”

To learn more about Java Card technology, please visit https://www.oracle.com/technetwork/java/embedded/javacard/overview/index.html

Contact Info
Alex Shapiro
Oracle PR
+1-650-607-1591
alex.shapiro@oracle.com
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle, please visit us at www.oracle.com.

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New Study: Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping

Tue, 2019-01-15 07:00
Press Release
New Study: Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping Global study highlights huge disconnect between retailers and consumers and the role of new technologies in the shopping experience

National Retail Federation, New York, New York —Jan 15, 2019

 

People do not want to speak with robots while shopping in-store or online according to a new study conducted by Oracle NetSuite in partnership with Wakefield Research and The Retail Doctor, a retail consulting firm created by expert consultant and business mentor Bob Phibbs. The global study of 1,200 consumers and 400 retail executives across the U.S., U.K. and Australia found a huge disconnect between shopper demands and what retailers deliver in areas spanning the overall retail environment, social media, personalization and the use of advanced technologies such as chatbots, artificial intelligence (AI), and virtual reality (VR).

“These findings point to a clear and urgent need for better customer service,” said Bob Phibbs, CEO, The Retail Doctor. “No retailer wants their customers to be confused or anxious, yet more than half of respondents have felt that way while shopping. Customers will feel confident when they develop an emotional connection to the brand. This happens when retailers foster positive, helpful in-store interactions; contrary to popular belief, millennials want store employees to help them. With nearly every respondent reporting that they value brick-and-mortar stores, now is the time to craft every in-store interaction to keep shoppers coming back.”

Mind the Gap: Retailers and Consumer Are on Very Different Pages

Despite significant investments in enhancing the customer experience online and in-store, retailers are not able to keep up with rapidly changing customer expectations and this is creating a huge disconnect.

  • 73 percent of retail executives believe that the overall environment in retail stores has become more inviting in the past 5 years. Only 45 percent of consumers agree, with 19 percent stating it has become less inviting.
  • 80 percent of retail executives believe that consumers would feel more welcome if in-store staff interacted with them more. Less than half (46 percent) of consumers agree, with 28 percent noting they would feel more annoyed.
  • 79 percent of retail executives believe chatbots are meeting consumer needs. Two-thirds of consumers (66 percent) disagree, with respondents noting that chatbots are currently more damaging to the shopping experience than helpful.
  • Almost all (98 percent) retail executives think that engaging with customers on social media is important to building stronger relationships with them. Only 12 percent of consumers think it has a significant impact on the way they think or feel about a brand.
Personalization is Proving a Problem

Despite almost half of consumers (42 percent) – and almost two-thirds of millennials (63 percent) noting that they would pay more for improved personalization, only 11 percent of retail executives fully believe that their staff has the tools and information needed to give consumers a personalized experience. The gap between consumer demand for improved personalization and retailers’ ability to deliver is damaging the customer experience.

  • 80 percent of consumers do not feel they are provided with a personalized shopping experience both in-store and online.
  • More than half (58 percent) of consumers are uncomfortable with the way stores use technology to improve personalization in their shopping experience and almost half (45 percent) reported negative emotions when they receive personalized offers online.
  • The majority of consumers (53 percent) felt negative emotions the last time they visited a store; only 39 percent feel confident in retail stores today.
Shiny New Technologies Are Not the Silver Bullet

While retailers are aware that they don’t have the tools and information needed to meet rapidly changing customer expectations, the study found that hyped technologies such as AI and VR are not yet the answer.

  • Nearly all (90 percent) retail executives are not confident the use of advanced technologies to customize the shopping experience is meeting consumers needs.
  • 79 percent of retailer executives believe having AI and VR in stores will increase sales; only 14 percent of consumers believe the technologies will have a significant impact on their purchase decisions.
  • Almost all (98 percent) retail executives believe AI and VR will increase foot traffic; 48 percent of consumers do not think VR or AI would have any impact on how likely they are to go into a store.
A Simple and Streamlined Future

Despite the popularity of online shopping, physical stores aren’t going anywhere. As long as retailers keep the experience easy and seamless, consumers will keep shopping in-store.

  • Nearly all (97 percent) of consumers agree there is a need to go into a physical store to purchase items and the majority (70 percent) believe the most appealing retail stores have features that simplify and streamline the shopping experience.
  • The top features attracting consumers to physical stores are options consistent with online (36 percent), simpler store layouts (35 percent), staff orders on a mobile device (29 percent) and in-store kiosks that allow consumers to purchase products that are unavailable in-store (23 percent).
  • The top technology advancements that consumers want to utilize when shopping in-store or online are self-checkout kiosks (38 percent), VR try-on (23 percent) and mobile payments (15 percent). Only 5 percent of consumers selected robots and chatbots as the technologies they most want to utilize.

“Consumer expectations are not only rapidly changing, but exactly what expectations look like vary from person to person and moment to moment. This makes it incredibly hard for retailers to keep up,” said Matthew Rhodus, director of retail, Oracle NetSuite. “The results of this survey show that while the retail industry is often considered to be at the forefront of consumer experience innovation, there’s still a long way to go to meet shopper expectations. What this means is the opportunity for retailers to improve the relationship with consumers is tremendous.”

To read more about NetSuite’s insights into the report’s findings visit the Netsuite blog.

Methodology

For this survey, 1,200 consumers and 400 retail executives were surveyed around the overall retail environment, in-store and online shopping experiences and advanced technologies. Both retailers and consumers were surveyed from three global markets including the U.S., U.K. and Australia with retail executives representing organizations between $10-100 million in annual sales.

Contact Info
D’Nara Cush
Oracle NetSuite
6505068692
Dncush@netsuite.com
About Wakefield Research

Wakefield is a full-service market research firm that uncovers insights for brands to help them solve problems and grow their business. Wakefield Research is a partner to the world’s leading consumer and B2B brands, including 50 of the Fortune 100. Wakefield Research conducts qualitative and quantitative research in 70 countries. For more information, please visit https://www.wakefieldresearch.com.

About The Retail Doctor

The Retail Doctor is a New York-based retail consulting firm created by expert retail consultant and leading business mentor Bob Phibbs. With over 30 years of experience in retail, Bob has worked as a consultant, speaker, and entrepreneur, helping businesses revolutionize their brand and grow their success. Bob is also the author of three highly-praised books, including The Retail Doctor's Guide to Growing Your Business (WILEY). His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega and Yamaha. For more information, please visit http://www.retaildoc.com.

About Oracle NetSuite

For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides a suite of cloud-based applications, which includes financials / Enterprise Resource Planning (ERP), HR, professional services automation and omnichannel commerce, used by more than 16,000 customers in 203 countries and dependent territories. For more information, please visit http://www.netsuite.com.

Follow NetSuite's Cloud blog, Facebook page and @NetSuite Twitter handle for real-time updates.
 
About Oracle

The Oracle Cloud offers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) from data centers throughout the Americas, Europe and Asia. For more information about Oracle (NYSE:ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

D’Nara Cush

  • 6505068692

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